Telecom Services Specialist

Enterprise Technology - Telecom Operations Services is seeking an individual who can identify, understand, and communicate client technical needs and requirements. This person will engage and collaborate with all lines of business and manage multiple competing priorities. The candidate should be forward-thinking, solution-oriented, and bring a positive attitude to the role. This position is on-site and reports to Manager, Telecom Services. Responsibilities Identify, evaluate, and prioritize client needs and requirements effectivelyCollaborate with Telecom teams to support and deliver Telecom services and ensure proper resourcesResearch, validate, and approve MACD ServiceNow requestsCoordinate projects including client engagement, communication, training, and documentationManage services for system upgrades, events, resort rehabs, and large-scale Telecom projectsMaintain client rapport by providing expertise and support for Telecom ServicesSeek opportunities to increase satisfaction and build relationships with other lines of businessHurricane Preparedness for Parks and Resorts Hurricane Lines, menus, and command centersConduct billing and equipment auditsValidate, reconcile, and maintain E-911 database, elevator services, alarm points, and AEDs across WDWScrub database information and perform site walks for Telecom services Basic Qualifications 3+ years of customer service experienceDemonstrated problem-solving skills and continuous process improvement skillsAbility to adapt quickly, adjust to changes in business needs, work independently, take ownership, and work in a flexible team environmentExperience in customer service, project management, and telecommunicationsAble to take initiative and manage multiple projects simultaneouslyProficient in MS Office Suite programs such as MS Excel and PowerPointWillingness to learn new processes and technologiesAttentive to details with strong verbal and written communication skills, and telephone etiquetteProven organizational skills in data collection, documentation, and prioritizationFlexible work schedule, including weekends, nights, and holidaysKnowledge of project management techniquesUnderstanding of telecommunication services Preferred Qualifications Knowledge of Cisco and Avaya phone systems and familiarity with VoIPTechnical certifications are beneficialAbility to prepare and present information to support decision-making Required Education Associate’s degree or equivalent work experience Preferred Education Bachelor’s degree The pay rate for this role in Orlando, FL is $24.10 to $30.15 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.