Telecommunications Specialist

Responsibilities

• Day shift position with a typical schedule of 5PM–5AM (3 on/4 off, 4 on/3 off) supporting a 24/7 Crisis Communications Operations Center
• Tactical/Field (TCS) Track: Standard schedule with OCONUS TDY up to 50% (including hazardous areas as required) and CONUS TDY up to 10%
• Provide satellite voice/data, landline, telephone, secure and non-secure voice troubleshooting and technical support to the Customer and various government agencies.
• Operate, maintain, monitor, and troubleshoot communications equipment including routers, switches, servers, leased lines, cryptographic systems, UHF radio equipment, and tactical radio platforms (ICOM/Motorola/Harris).
• Support a 24/7 Operations Center environment with a focus on incident and event management, crisis communications, and situational awareness.
• Maintain integrity of multiple high-speed data links and globally deployed communications systems.
• Develop and maintain network and system monitoring tools; use data analytics and data science tools to innovate best practices for predictive monitoring.
• Provide senior-level project management, administrative, and engineering support for Customer communications-based projects.
• Plan, design, install, program, test, and field-train personnel on tactical radio systems and associated equipment.
• Conduct site surveys and explain technical procedures and results clearly to both technical and non-technical audiences.
• Manage project procurement processes; coordinate with Procurement and Logistics teams on purchasing, documentation, and delivery.
• On occasion, provide VIP communications support to senior government officials and executive-level Staff Officers.
• Adhere to security, safety, counter-intelligence, and applicable communications policies and procedures.
• Support field installations, modifications, upgrades, and Tier 1/Tier 2 troubleshooting of equipment and systems.

Requirements

• 6+ years of relevant professional experience in telecommunications, communications systems, or a related field
• Bachelor’s degree in a technical, engineering, or IT-related field; equivalent relevant experience may be substituted
• Experience providing technical support on a rotational or extended basis across multiple areas of the telecommunications spectrum
• Knowledge of operations, technical, and security requirements for a 24/7 Crisis Communications Facility
• Familiarity with communications hardware and software including switches, routers, servers, STE, IDNX, leased line, cryptographic, and UHF radio equipment
• Experience with tactical communications equipment including ICOM, Motorola, Harris platforms; ability to program and install tactical radio systems
• Direct experience with Customer systems including BASIS, GENESIS, approval memos, and message preparation
• Solid understanding of current installation procedures (CIP) and ability to field-train personnel
• Strong written and oral communication skills; ability to present technical information to both technical and non-technical audiences
• Ability to maintain integrity of multiple high-speed data links
• Ability to handle multiple tasks simultaneously during emergency or high-tempo situations
• Working knowledge of procurement processes and coordination with logistics teams
• Knowledge of policies and regulations related to the completion of assigned work
• Ability to excel independently and as part of a team in dynamic, fast-paced environments
• US citizenship and an active TS/SCI with Polygraph security clearance required

Desired Experience

• Systems Operations Center (SOC) / Network Operations Center (NOC) experience
• Functional experience with network and data analytics tools such as SPLUNK, Riverbed, StealthWatch, Network Node Manager, and HP OpenView
• Incident and event management experience
• Knowledge of RF concepts and signal propagation
• Familiarity with Customer’s communications protocols and Customer-specific procedures
• Experience deploying to Customer or DoD field environments
• Experience supporting executive-level Staff Officers and VIP communications requirements
• Rotational schedule experience