Order to Cash Finance Deductions Analyst (contract)

Liquid I.V. is a mission-driven company focused on developing transformative hydration solutions. We are committed to building an inclusive culture that embraces diversity and fosters innovation through diverse perspectives.

About Our Team

Our team consists of innovators and change-makers who thrive in a flexible, inclusive, and collaborative environment. Employees enjoy a culture of innovation, generous benefits, wellness perks, and an infinite supply of Liquid I.V. products.

Responsibilities

• Investigate customer deductions by reviewing invoices, PODs, freight documents, customer portals, return documentation, and internal system data.
• Validate shortages, damages, and returns against internal shipping and inventory records.
• Determine deduction validity and recommend appropriate action (repayment request, write-off, credit/adjustment, or escalation).
• Document all findings, decisions, and supporting evidence within the deduction management system.
• Partner with Logistics and Warehouse teams to research shipment discrepancies, delivery issues, and carrier-related variances.
• Work with Sales to resolve customer disputes and determine commercial decisions for invalid deductions.
• Communicate with Customer Service regarding order management issues contributing to deductions.
• Collaborate with Accounts Receivable to ensure accurate financial posting and timely resolution.
• Access customer and carrier portals to retrieve required backup (PODs, compliance notices, RTVs, etc.).
• Contact customers or carriers when supporting documentation is missing, incomplete, or unclear.
• Submit disputes in customer portals and track outcomes.
• Identify trends in recurring deduction types or root causes related to shipping, packaging, labeling, ASN issues, or internal process gaps.
• Provide feedback to Supply Chain, Operations, and Sales to prevent future deductions.
• Recommend process improvements that reduce deduction volumes and streamline investigation steps.
• Maintain accurate, timely deduction logs and reconciliation reports.
• Track KPIs including deduction aging, recovery rates, dispute win rates, turnaround time, and root-cause categories.
• Assist in month-end close activities (accruals, adjustments, reporting).

Requirements

• Bachelor’s degree in Supply Chain, Finance, Business, or related field (preferred but not always required).
• 2–4 years of experience in supply chain, accounts receivable, deduction management, logistics, or customer operations.
• Strong analytical skills with the ability to interpret financial and operational data.
• Proficiency in ERP systems (preferably D365) and customer portals.
• Advanced Excel skills (VLOOKUP/XLOOKUP, pivot tables, formulas).
• Excellent communication and documentation skills.
• Ability to work cross-functionally and manage multiple priorities.
• Strong attention to detail and problem-solving mindset.

Work Environment

This role is hybrid, based in El Segundo, with flexibility for industry events. Candidates must be authorized to work in the United States without sponsorship.

Pay

The compensation band for this position is $37/hr - $46.50/hr. The exact salary is determined by various factors including experience, skills, education, geographic location, internal company equity, and budget.