Order-to-Cash Business Analyst

Position Summary

The Order-to-Cash Business Analyst supports master data management in the Enterprise Business Services (EBS) organization, reporting to the Accounts Receivable Supervisor. This role will focus on timely and accurate creation and maintenance of Master Data in RightAngle. The candidate should be able to work in a team environment and maintain a strong business partnering focus as well as strive for continuous improvement and efficient work processes.

Key Responsibilities

• Create, maintain, and validate master data in RightAngle and related systems; review requests to prevent duplicate records, obtain required stakeholder information, and ensure records are complete, accurate, and aligned with data integrity standards
• Manage and monitor master data request queues to support timely and accurate service delivery, ensuring requests are reviewed, prioritized, and completed efficiently
• Provide day-to-day system administration support for business unit-specific systems, including troubleshooting issues
• Collaborate with stakeholders to elicit, document, and prioritize business requirements
• Conduct thorough analysis of existing processes and systems to identify areas for improvements
• Collect and analyze data to identify trends, patterns, and insights that can inform business decisions
• Create and maintain reports and dashboards to track key performance indicators
• Develop process maps and workflow diagrams to illustrate current and future states of business processes; identify bottlenecks and areas for optimization within existing workflows
• Work closely with cross-functional teams to design and propose effective and efficient solutions
• Provide input and conduct testing for the development and implementation of new systems or process enhancements
• Communicate to internal stakeholders and train end-users on new systems or process enhancements
• Ensure business needs are clearly communicated and understood by all stakeholders
• Ensure implemented solutions meet business requirements and quality standards
• Maintain monitoring of industry trends and best practices to identify opportunities for continuous improvement
• Serve as business liaison for internal and external audits

Education and Experience

• Bachelor's Degree required; Degree in Business Administration, Accounting, or Information Systems highly preferred
• Two (2) years of relevant experience required; experience with master data integration highly preferred
• Knowledge of RightAngle functional domain, implementation, and development processes highly preferred
• Knowledge of Accounting and Credit processes and data flows preferred
• Experience with ServiceNow & Salesforce preferred

Skills

• Adaptability
• Building Partnerships
• Communication
• Continuous Improvement Mindset
• Critical Thinking
• Customer-Focused
• Data Management
• Project Management
• Results Driven
• Teamwork
• Technical Knowledge
• Work Standards