Business Systems Analyst – Order to Cash (OTC)

Position Location: Remote role based out of our corporate headquarters in Lakeville, MA. Open to remote candidates.

About the role

The Business Systems Analyst (BSA) is responsible for analyzing and improving business processes and systems, specifically related to our Supply Chain functions across Order-to-Cash (OTC) processes such as Customer Master, Order Management, Pricing, Billing, Shipping, and Invoicing. The BSA will assist with the design, development, and deployment of optimized, integrated, and automated solutions to enhance organizational efficiency and effectiveness.

This role serves as the functional expert in SAP S/4HANA SD/OTC and is a critical component of our SAP Delivery Solution Team. The BSA will collaborate with key business stakeholders and product teams to prioritize and deliver enhancements, projects, and capabilities that provide value to the cooperative. Additionally, the BSA will work closely with the Application support team to resolve day-to-day support tickets and ensure the operational health of the system.

Responsibilities

• Collaborate with business stakeholders, product owners, SAP development and integration teams, data governance, and subject matter experts to gather requirements, design, and deliver implementations and enhancements within SAP S/4HANA SD/OTC.
• Work with business and product partners on cross-functional initiatives to support Order-to-Cash processes and identify opportunities for productivity, efficiency, and growth enabled by technology solutions.
• Maintain SAP BTP integrations with SAP S/4HANA SD/OTC processes, supporting ecosystems, and oversee, monitor, and work closely with 3rd party offshore support teams and/or vendor support teams.
• Document and diagram existing system and business processes, analyzing for more efficient methods.
• Translate functional business requirements into technical requirements while working within an agile team.
• Perform cost-benefit and return on investment analyses for proposed enhancements and projects to aid management in making implementation decisions.
• Coordinate and perform use case tests, end-user reviews, and post-implementation support.
• Deliver orientation and training to end users for new capabilities, enhancements, and projects, including writing documentation.
• Provide production support, root cause analysis (RCA), and research application incidents working with developers, end-users, and the Application support team.
• Assist in prioritizing break/fix and enhancement requests with product managers, business leads, and the Application support team to ensure timely delivery of prioritized requests.

Requirements

• Proven experience as a Functional Consultant, Business Systems Analyst, or similar role overseeing the design, development, and implementation of software and solutions.
• Functional and technical knowledge of SAP S/4HANA SD/OTC.
• Understanding of Order-to-Cash business processes including order management, pricing, billing, shipping, and customer invoicing.
• Proficiency in business process modeling and documentation tools.
• Knowledge of software development lifecycle (SDLC), Agile, and project management methodologies.
• Strong analytical and problem-solving skills.
• Excellent written and oral communication skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Demonstrated ability to take ownership of issues through resolution, including coordination, follow-up, communication, and documentation across cross-functional teams.
• Ability to manage multiple priorities in a fast-paced support and project environment.
• Ability to work independently while escalating risks and issues appropriately.
• Eagerness and willingness to learn new concepts, technologies, processes, and business capabilities.
• Bachelor’s or University Degree (required).
• At least 3 years of experience.

Preferred Qualifications

• 3+ years of functional SAP experience in SAP S/4HANA SD/OTC, ideally in a CPG/Manufacturing business.
• Understanding of Advanced intercompany Sales processes, Rebate and Settlement management, and Available-to-Promise (ATP/aATP) capabilities.
• Experience supporting SAP IDoc-based integrations, including monitoring, reprocessing, and issue resolution.
• Knowledge of APIs and other integration methodologies.
• Enhancement and production management experience.
• Experience working in a team-oriented, collaborative environment.

Pay

Annual salary range: $71,500 - $98,340. The base salary range serves as a guideline; actual offers may vary based on skills, experience, external and internal benchmarks, and company considerations. Certain positions may be eligible for short-term and long-term incentive rewards.

Benefits

• Complete insurance package starting on Day 1, including health, dental, and vision insurance.
• Health savings account and flexible spending account.
• Life and accident insurance.
• Employee assistance program with telehealth services and 1:1 health coaching.
• Supportive benefits for all stages of life.
• 401(k) with up to 6% company matching; additional potential discretionary match at year-end.
• Short-term incentive/performance bonuses.
• Flexible scheduling options.
• Vacation pay (up to three weeks, pro-rated for the first year).
• Holiday pay for 12 holidays.
• Career development and growth opportunities, including tuition/education assistance programs and access to LinkedIn Learning.
• Scholarship programs for children of employees.
• Parental leave and adoption assistance.
• Bereavement leave.
• Up to $300 fitness reimbursement and up to $300 massage reimbursement.
• Employee appreciation events and discounts.
• Charitable giving programs.
• Bright Horizons Family Solutions (back-up care, tutoring, etc.).

About Ocean Spray

Ocean Spray is a farmer-owned cooperative of 700 family farmers who grow the superfruit in our products. We create innovative products to delight consumers and grow the brand today and into the future. Our values include:

• Grower Mindset: Embracing our grower-owners' innovative spirit and heritage through confidence, learning, and focus on the future.
• Sustainable Results: Delivering results guided by purpose for our grower-owners.
• Integrity Above All: Ethical behavior, doing the right thing for our grower-owners, customers, consumers, and each other.
• Inclusive Teamwork: Building diverse and inclusive teams that strengthen our cooperative.