Cash Operations Attendant (FT/PT) - $15/hr

About the role

The Cash Operations Attendant is responsible for performing all cash-handling, redemption, counting, and drop activities within the property. This position supports both guest-facing transactions and back-of-house count operations to ensure accuracy, security, and compliance with all regulatory standards.

Responsibilities

• Process guest transactions, including ticket/TITO redemptions, sports wagering vouchers, check cashing, and cash advances.
• Place sports wagers for guests and redeem sports wagering vouchers for cash.
• Accurately count and record assigned funds, maintaining balanced cash drawers and making vault exchanges as needed.
• Verify and document personal identification for check and cash advance transactions.
• Complete required documentation such as CTRs, W2Gs, and MTLs in compliance with regulatory standards.
• Issue and track player cards, redeem loyalty points for cash or prizes, and assist with tournament registration and special promotions.
• Provide exceptional guest service by answering questions, resolving concerns, and creating a positive gaming experience.
• Participate in drop team activities, including collecting and transporting gaming device drop boxes from HRM machines and sports wagering kiosks.
• Safeguard un-audited assets in storage carts and ensure secure handling throughout the count process.
• Open drop boxes, empty contents, and process currency through counting machines.
• Record cash and paperwork activity on count sheets and verify strapped/bundled currency.
• Key transaction and count data into property systems.
• Maintain the cleanliness and organization of the count room and work areas.
• Affix to large-scale events, promotional activities, and special assignments as needed.
• Adhere to all cash handling, count room, and cage operations policies and procedures.
• Ensure the safety and security of all cash operations activities.

Requirements

• Consistently demonstrate accuracy and attention to detail in all transactions and counts.
• Follow all regulatory requirements and internal controls without exception.
• Maintain professionalism and confidentiality in handling sensitive financial information.
• Maintaining a professional working relationship among all personnel.
• Must be willing to push a cart that can weigh up to 100lbs.
• Must be willing to work on-call during low staffing conditions.
• Must be able to work an alternate schedule with a minimum of two (2) weeks’ notice.
• Exhibit strong customer service skills when interacting with guests.

Skills

• High School Diploma or equivalent required.
• 1 year of cashiering or banking experience in a high-paced environment preferred.
• Able to obtain and maintain a valid Kentucky gaming/racing license and a Race and Sportsbook Employee License.

Benefits

N/A

Pay

$15/hr

Schedule

N/A