Cash Operations Attendant (FT/PT) $15/hr

Job Summary

The Cash Operations Attendant is responsible for performing all cash-handling, redemption, counting, and drop activities within the property. This position supports both guest-facing transactions and back-of-house count operations to ensure accuracy, security, and compliance with all regulatory standards.

Essential Duties And Responsibilities

• Process guest transactions, including ticket/TITO redemptions, sports wagering vouchers, check cashing, and cash advances.
• Place sports wagers for guests and redeem sports wagering vouchers for cash.
• Accurately count and record assigned funds, maintaining balanced cash drawers and making vault exchanges as needed.
• Verify and document personal identification for check and cash advance transactions.
• Issue and track player cards, redeem loyalty points for cash or prizes, and assist with tournament registration and special promotions.
• Provide exceptional guest service by answering questions, resolving concerns, and creating a positive gaming experience.
• Participate in drop team activities, including collecting and transporting gaming device drop boxes from HRM machines and sports wagering kiosks.
• Safeguard un-audited assets in storage carts and ensure secure handling throughout the count process.
• Open drop boxes, empty contents, and process currency through counting machines.
• Record cash and paperwork activity on count sheets and verify strapped/bundled currency.
• Maintain the cleanliness and organization of the count room and work areas.
• Assist with large-scale events, promotional activities, and special assignments as needed.
• Perform other duties as assigned.

Required Skills And Abilities

• Consistently demonstrate accuracy and attention to detail in all transactions and counts.
• Follow all regulatory requirements and internal controls without exception.
• Maintain professionalism and confidentiality in handling sensitive financial information.
• Exhibit strong customer service skills when interacting with guests.

Education And Experience

• A High School Diploma or equivalent required.
• 1 year of cashiering or banking experience in a high-paced environment preferred.
• Able to obtain and maintain a valid Kentucky gaming/racing license and a Race and Sportsbook Employee License.

Physical Requirements & Working Conditions

• Frequent sitting, standing, walking, reaching, finger reaching, handling, feeling, using hands to finger reach, handle, or feel objects, tools, or controls.
• Reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, or crawling.
• Talking or hearing.
• Lifting, pushing, and pulling up to 100lbs.
• Circulating throughout the assigned areas, including the smoking area, actively observing players and the functioning of machines.