Business Systems Analyst- Order to Cash

About the role

Seeking an experienced SAP S/4HANA SD/Order-to-Cash (OTC) Functional Analyst to partner with business and technology teams in designing, enhancing, and supporting SAP solutions. This role will drive process improvements across order management, pricing, shipping, billing, and customer invoicing while supporting integrations, production operations, and strategic business initiatives.

Responsibilities

• Partner with business stakeholders to gather requirements and deliver SAP S/4HANA SD/OTC enhancements and solutions.
• Support and optimize Order-to-Cash processes, identifying opportunities to improve efficiency and scalability.
• Manage and support SAP BTP and related integrations, collaborating with internal and third-party support teams.
• Translate business requirements into functional and technical specifications.
• Participate in Agile project delivery, testing, training, documentation, and post-implementation support.
• Provide production support, troubleshoot issues, perform root cause analysis, and coordinate resolutions.
• Collaborate with cross-functional teams to prioritize enhancements and support ongoing business needs.

Requirements

• 3+ years of SAP S/4HANA SD/OTC functional experience.
• Strong understanding of Order-to-Cash processes including order management, pricing, shipping, billing, and invoicing.
• Experience gathering business requirements and translating them into system solutions.
• Knowledge of SAP integrations, APIs, IDocs, and related support processes is a plus.
• Familiarity with Agile methodologies and the software development lifecycle (SDLC).
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities and work effectively across business and technical teams.

Preferred qualifications

• Consumer Packaged Goods (CPG) or manufacturing industry experience.
• Experience with advanced intercompany sales, rebate/settlement management, ATP/aATP, and SAP integration technologies.
• Production support, enhancement management, and end-user training experience.

Education

Bachelor's degree required.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans offering an optional layer of financial protection.
• Employee Stock Purchase Program (ESPP).
• 401(k) program with eligibility typically within 30 days of start date; company match after 12 months of tenure.
• Health Savings Account (HSA) on the High Deductible Health Plan (HDHP).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep and a library of technical and leadership courses, books, and seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants addressing benefits and resource questions.
• Certified Career Coach.