Order Support Specialist / Admin

About the role

Our client is seeking a detail oriented Order Entry Specialist to join its Operations team during a critical seasonal period. This role will support the accurate processing of customer orders received through multiple channels, including email, mail, fax, and online submissions. The ideal candidate thrives in a fast paced administrative environment, enjoys working with data, and possesses strong keyboarding and organizational skills. This individual will play a key role in ensuring customer orders are processed accurately and efficiently while supporting the overall customer experience. This is a Contract to Hire position based out of Rolling Meadows, IL. The position is hybrid.

Responsibilities

• Accurately enter customer orders received through email, mail, fax, and internet/online channels.
• Review orders for completeness and accuracy before entry.
• Maintain high levels of speed and accuracy while processing daily order volumes.
• Enter and update customer information within Microsoft Dynamics and internal systems.
• Investigate missing or incomplete information needed for order fulfillment.
• Resolve order discrepancies and identify data errors before orders are processed.
• Maintain orders placed on hold and proactively work toward resolution.
• Follow up with customers regarding missing information, order clarifications, and order completion requirements.
• Communicate primarily through email with occasional phone outreach.
• Provide professional customer service and timely responses.
• Process incoming mail and supporting documentation.
• Maintain records and documentation related to customer orders.
• Communicate customer feedback to appropriate internal teams.
• Support additional operational tasks as assigned.

Qualifications

• 1+ years of administrative, customer service, order entry, data entry, call center support, or office support experience.
• Experience working in a high volume transaction processing environment preferred.
• Basic computer proficiency.
• Working knowledge of Microsoft Office Suite.
• Strong data entry and keyboarding skills.
• Ability to navigate multiple systems simultaneously.
• Experience with ERP or CRM systems is a plus.

Pay

The pay range for this position is $20.00 - $20.00 per hour.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)