Order Support Associate Manager (Contract)

About the role

Join a consumer beauty and personal care organization supporting high-volume wholesale, B2B, and EDI order operations. This role oversees strategic account fulfillment, compliance, and issue resolution across domestic and international partners.

Responsibilities

• Manage EDI order processing, acknowledgments, updates, testing, and error resolution.
• Support retail, distributor, e-commerce, and exchange account operations.
• Coordinate order status, routing, ship windows, and delivery requirements with warehouse and logistics partners.
• Resolve order discrepancies, chargebacks, carrier delays, and compliance issues.
• Support inventory allocation, promotions, product launches, returns, and manual orders.
• Prepare order-status reporting and identify process improvement opportunities.

Qualifications

• 2+ years of experience in order management, customer operations, or account coordination.
• Experience with retail, consumer products, beauty, or CPG accounts preferred.
• Working knowledge of EDI, vendor compliance, routing guides, and chargeback processes.
• Experience with Amazon Vendor Central, SPS Commerce, and NetSuite preferred.
• Strong Excel, communication, organization, and problem-solving skills.

Pay

$40/hr