Order Processor

About the role

Performs work under direct supervision while ensuring accurate order processing. Will: Attend and report ordering statistics in weekly meetings to partner with other areas of the Operations Department to ensure our customer’s patio doors and windows are ordered accurately and timely Promote/enable the RbA Culture of “Everybody’s Gotta Win” with every interaction Ability to articulate well verbally and in writing

Responsibilities

• Data Entry and processing of units sold by Sales Team
• Daily/Weekly Progress Reporting
• Quality Assurance
• Retrieve daily orders inputted into the shared drive by all Installation Managers and save to the electronic customer file on the shared drive.
• Scan all verified orders into customer’s electronic file on the shared drive to accurately track the delivery and confirmation for each individual order.
• Match orders entered by Technicians from shared files to Sales Contract for order processing of 700 to 1100 average weekly units.
• Enter orders into OMS system and IQ.
• Process all NSPRs (Non-standard product requests) and SPRs (Standard Product Requests).
• Verify order for accuracy and provide to secondary Order Processor for confirmation.
• Print all order confirmations from email system for scanning into shared drive/Customer files.
• Daily communication with Install Project Managers as it relates to ordering
• Responsible for ordering materials for warehouse
• Other job duties as assigned

Requirements

• 4-year Business Administration/college degree preferred
• High School Diploma or equivalent
• Strong understanding of order processing

Skills

• Excellent oral and written communication skills
• Ability to analyze data within Excel manipulate Excel documents
• Time management skills and computer proficiency in Microsoft Office and Window Platforms
• Objectivity, professionalism and maturity
• Flexibility and demonstrated ability to adapt well in a changing environment
• Accurate, efficient and proven data entry skills
• Manage to a .3 error rate in ordering
• Ability to work independently