Order Management Specialist - Dallas or Baltimore Metro Areas

Rohde & Schwarz, recently named by Newsweek as one of the Best American Mid‑Sized Workplaces in 2026, is seeking a detail‑oriented business professional for its Order Management team. The role can be based in the Dallas‑area or at one of two Maryland offices (Columbia or Frederick) and is a hybrid telecommute position requiring occasional in‑office presence. Candidates must be located in the United States and have valid US work authorization.

Responsibilities

• Process a wide variety of customer orders using multiple methods while meeting all requirements.
• Provide non‑technical support to internal and external customers regarding order fulfillment and tracking.
• Coordinate with counterparts in Germany (Global HQ) on delivery schedules, pricing, and order requirements.
• Collaborate with internal teams—including Finance, Service, Contracts, Collections, and others—to facilitate the order process, achieve joint goals, and solve order‑related problems.
• Take ownership of the complete order cycle, ensuring quality and efficiency throughout.
• Lead special projects related to order processing and drive lean process improvements.

Qualifications

• BA/BS in Business Administration, Accounting, Operations, or a related field.
• 3+ years of experience in a customer‑service role.
• Familiarity with SAP or another major ERP system (a plus).
• Understanding of basic back‑office operations and finance concepts related to AR and AP.
• Proficiency in Microsoft Excel, including pivot tables and basic formulas.
• Strong written and verbal communication skills via email and phone.
• Exceptional attention to detail and organizational abilities.
• Ability to self‑manage multiple projects in a fast‑paced environment.
• Strong problem‑solving skills with a focus on root‑cause analysis.
• Process‑oriented mindset with interest in continuous improvement and learning.

Pay

The total compensation for this position is $25‑$31 per hour. This includes base salary, variable pay (when applicable), and benefits. The specific rate within the range is determined by factors such as location, education, relevant work history, sales incentive structure, and job‑related skills.

Benefits

• Flexible working hour models
• Training and continuing education
• Privately owned company environment
• Promotion of innovation
• Long‑term, attractive work environment