Order Management Specialist

Requisition Number: 78735

About the role

In the Customer Operations organization, an Order Management Specialist is integral to ensuring the highest quality of support to customers. The role requires a customer‑focused, detail‑oriented problem solver who is process‑driven and committed to achieving customer outcomes, navigating intricate environments while embodying Corning’s organizational ethos and values.

Responsibilities

• Receive and process customer orders, ensuring accuracy of item details, quantities, pricing, and delivery information.
• Serve as the point of contact for customers regarding order inquiries, providing excellent service, answering questions, addressing concerns, and resolving issues promptly.
• Accurately input and update customer and order information in the order management system.
• Ensure all order processes comply with company policies and regulations.
• Troubleshoot and solve problems that may arise during the order process.
• Maintain a general understanding of Corning’s products or services.
• Maintain proper documentation of all orders, customer interactions, and related transactions.
• Work effectively in a team setting, coordinating with other departments and team members to ensure customer satisfaction and smooth business operations.

Qualifications

• Associate or bachelor’s degree or 3‑5 years of Customer Service experience
• Proficiency in using customer management software and other computer systems, including Salesforce
• SAP knowledge desired
• Proven experience in a customer‑facing role in the manufacturing industry

Skills

• Proven experience in a customer‑facing role with minimum 3 years
• Excellent verbal and written communication skills
• Strong problem‑solving abilities and attention to detail
• Proven critical and analytical thinking as well as excellent organizational skills
• Ability to handle difficult customers with diplomacy and professionalism
• Ability to work independently and as part of a team

Pay

The range for this position is $47,058.00 - $64,706.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job‑related factors, including but not limited to geographic location, market demands, experience, training, and education.

Benefits

• Company‑wide bonuses and long‑term incentives aligned with key business results
• 100% company‑paid pension benefit with fixed contributions that grow throughout your career
• Matching contributions to your 401(k) savings plan; total retirement contributions can reach between 7% and 12% of pay depending on age and years of service
• Health and well‑being benefits: medical, dental, vision, paid parental leave, family building support, fitness, company‑paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP)
• Recognition program to celebrate successes and reward colleagues who make exceptional contributions