Order Management Specialist

About the role

Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and for generations to come. We are actively seeking a Order Management Specialist to join our growing organization and help us Nurture What You Love!

Responsibilities

• Manage the end-to-end customer order process, including receipt, entry, validation, and tracking—using Electronic Data Interchange (EDI) and ERP systems.
• Serve as the primary liaison between customers, co-packers, and internal teams (Supply Chain, Sales, Finance) to ensure timely, professional, and aligned communication.
• Cook out outbound logistics and truck scheduling to ensure timely, cost-effective delivery while avoiding capacity issues.
• Oversee and reconcile purchase orders, goods receipts, and co-packer inventories to ensure accurate inventory positions and financial reporting.
• Ensure pricing compliance, product availability, and adherence to contracts and commercial agreements with co-packers.
• Investigate and resolve order-related issues, delivery discrepancies, customer deductions, chargebacks, and compliance fines according to company policy.

Requirements

• A High School Diploma or equivalent. Bachelor’s degree preferred.
• 1-3 years of experience in customer service, order management, or related field.
• Proficiency in Excel, with the ability to analyze data, develop insights, and support reporting needs.
• Strong written and verbal communication skills; capable of influencing and collaborating across functions.
• Effectively communicate in English, in both verbal and written forms.

Qualifications

• High School Diploma or equivalent.
• Bachelor’s degree preferred.
• 1-3 years of experience in customer service, order management, or related field.

Skills

• Customer service skills.
• Order management expertise.
• Data analysis and reporting abilities.
• Effective communication skills.

Benefits

• Paid parental leave.
• Voluntary pet insurance.
• Free 24/7 veterinary tele help line.

Pay

Negotiable based on experience and qualifications.

Schedule

Hybrid schedule: Tues-Thurs in office.