Order Management Service Agent

About the role

This role offers excellent career growth and advancement opportunities. Supportive team environment focused on employee development. Contract-to-hire role with long-term potential. Opportunity to make an impact while providing outstanding customer support in a mission-driven organization.

Responsibilities

• Process customer orders and purchase orders through phone, email, and chat support.
• Aid customers with order status, tracking, pricing, shipping, and product inquiries.
• Manage order accuracy, resolve order holds, and maintain customer records.

Requirements

• 1–2+ years of customer service, call center, or order management experience.
• Strong attention to detail, problem-solving skills, and proficiency in Microsoft Office.
• Positive, coachable team player who thrives in a fast-paced environment.

Qualifications

• Passionate about delivering exceptional customer service and solving problems for customers.
• Detail-oriented and detail-conscious.
• Eager to learn and committed to delivering a high-quality customer experience.

Skills

• Excellent communication skills.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and time management skills.

Benefits

• Medical, dental & vision coverage.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Schedule & Work Environment

• Fully onsite in Loveland, CO, near the I-25 and Highway 34 corridor.
• Monday–Friday schedules between 6:00 AM and 6:00 PM MST.
• Modern office environment with onsite amenities.
• Potential flexibility to work remotely on Fridays once performance expectations are consistently exceeded.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.