Order Control Agent

About the role

The Order Control Agent plays a crucial role in ensuring the smooth operation and delivery of furniture to customers. This position is vital for maintaining customer satisfaction by managing unavailable products and finalizing delivery schedules.

Responsibilities

• Printing and updating manifests for delivery
• Making last-minute delivery changes
• Finalizing delivery schedules
• Working with customers when an item is not readily available for delivery

Requirements

This role requires:

• Able to manage time and multitask
• Experience with high-volume phone contact with both internal and external customers
• Ability to prioritize, work under pressure in a timely and efficient manner
• Regular, reliable attendance and punctuality to serve customers
• Team player
• Strong computer navigation skills, general computer knowledge, and MS Office understanding
• Effective communication, both written and verbal

Qualifications

Preferred qualifications include:

• High school diploma or GED

Skills

Essential skills for this role include:

• Computer navigation skills
• General computer knowledge
• MS Office understanding
• Effective communication skills

Benefits

Rooms To Go offers:

• Industry-leading, paid training
• Comprehensive benefits & perks package including 401k + company match, vision, dental, health and life insurance, disability coverage, vacation, holiday pay, award-winning wellness & fitness programs, employee discounts on furniture, and more!

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.