Order Control Agent

About the role

The Order Control Agent plays a crucial role in ensuring the smooth operation and delivery of furniture to customers. This position is vital for maintaining customer satisfaction by managing unavailable products and finalizing delivery schedules.

Responsibilities

• Printing and updating manifests for delivery
• Making last-minute delivery changes
• Finalizing delivery schedules
• Working with customers when an item is not readily available for delivery

Requirements

• Able to manage time and multitask
• Experience with high-volume phone contact, both internally and externally
• Ability to prioritize tasks and work under pressure efficiently
• Regular, reliable attendance and punctuality

Qualifications

• Strong computer navigation skills and general computer knowledge, including MS Office
• Effective communication skills, both written and verbal
• Open to applicants with or without a high school diploma/GED

Skills

• Customer service orientation
• Problem-solving abilities
• Attention to detail

Benefits

• Industry-leading, paid training
• Comprehensive benefits & perks package including 401k + company match, vision, dental, health and life insurance, disability coverage, vacation, holiday pay, award-winning wellness & fitness programs, employee discounts on furniture, and more!

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate the needs of the role and the company.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Company-paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs

Rooms To Go

About Rooms To Go: Founded in 1991, Rooms To Go is America's #1 independent furniture retailer. With more than 250 stores across ten states and a growing e-commerce business, we offer a simplified and customer-friendly shopping experience. Our mission is to make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value. We are committed to a growth-oriented culture and offer opportunities for learning, growth, and building a career with a stable and industry-leading company.

Equal Opportunity Employer

We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.