Order Management Representitive

About the role

We're not just another promotional marketing agency. We're innovators, collaborators, and dedicated partners to our clients, helping them amplify their brand visibility with custom-branded products.

Responsibilities

• Oversee the secure placement of purchase orders with vendors, serving as the primary point of contact for external fulfillment operations.
• Meticulously review vendor order acknowledgments to audit pricing, product specifications, and shipment timelines, proactively resolving discrepancies with internal sales teams before production begins.
• Manage the lifecycle of purchase orders from the point of initial placement through to final destination arrival, ensuring strict adherence to customer delivery SLAs.
• Maintain absolute accuracy within the order management system, managing data entry, tracking updates, and order status logs.
• Conduct routine research and analysis on shipping timelines, and vendor reliability to help optimize in-hand dates.
• Cross-functional resource coordination to facilitate clear, proactive communication loops between vendor support teams, internal account managers, and logistics partners to mitigate delivery delays.

Requirements

• Requires 2–3 years of experience in high-volume customer service, supply chain coordination.
• Strong command of Microsoft Office Suite (advanced Excel capabilities preferred) and experience navigating order management software.
• Exceptional written and verbal communication skills, with a proven ability to maintain professional, firm alignment with external vendors under tight deadlines.
• Outstanding organizational skills with a sharp eye for detail, a proactive problem-solving mindset, and a positive, team-oriented attitude on a fast-paced production floor.

Qualifications

• Professional Experience: Requires 2–3 years of experience in high-volume customer service, supply chain coordination.
• Technical Proficiency: Strong command of Microsoft Office Suite (advanced Excel capabilities preferred) and experience navigating order management software.
• Communication & Vendor Relations: Exceptional written and verbal communication skills, with a proven ability to maintain professional, firm alignment with external vendors under tight deadlines.
• Operational Execution: Outstanding organizational skills with a sharp eye for detail, a proactive problem-solving mindset, and a positive, team-oriented attitude on a fast-paced production floor.

Skills

• Order Management Purchase Order Execution
• Audit & Discrepancy Reconciliation
• End-to-End Logistics Tracking
• Data Integrity
• Database Administration
• Logistics Research & Analysis
• Shipment Scheduling
• Cross-Functional Resource Coordination

Benefits

• Opportunity to make a measurable impact on a growing, purpose-driven organization.
• Influence executive-level sustainability strategy.
• Work alongside passionate and collaborative teammates.
• Help shape the future of responsible business within our industry.
• Grow your career while contributing to meaningful environmental and social outcomes.

Pay

N/A

Schedule

N/A

Benefits

N/A

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