Order Management Representative

About the role

The Order Management Representative plays a critical role in supporting customer orders, quotations, and order fulfillment activities in a fast-paced manufacturing environment. This position serves as a key point of coordination between customers and internal teams, ensuring accurate order processing and exceptional service.

Responsibilities

- Prepare, process, and manage customer quotations and orders received through phone, email, and online channels - Maintain accurate pricing, product, and order information within company systems - Serve as a key point of contact for customers regarding order status, specifications, and timelines - Coordinate with production and internal departments to support efficient order fulfillment - Monitor scheduling and inventory considerations to help ensure on-time delivery - Proactively identify and resolve order discrepancies, risks, and customer concerns

Requirements

- Experience in order management, customer service, inside sales, or a related business support role - Proficiency with Microsoft Office, including Outlook, Excel, and Word - Experience working with CRM and/or ERP systems preferred - Strong organizational, multitasking, and problem-solving abilities - Excellent written and verbal communication skills with a commitment to accuracy

Qualifications

- Competitive annual salary of $65,000 - Comprehensive medical, dental, and vision insurance - Paid time off and company-recognized holidays - Supportive team culture with opportunities for professional growth - Stable, onsite role with a respected and growing organization

Benefits

- Opportunities for professional development and career advancement

Pay

$65,000 annually

Schedule

Onsite

Benefits

- Medical, dental, and vision insurance - Paid time off and company-recognized holidays - Professional development opportunities - Career advancement opportunities

Skills

- Order management - Customer service - Inside sales - Microsoft Office proficiency - CRM and ERP system experience

Benefits

- Stable, onsite role with a respected and growing organization - Competitive salary of $65,000 annually - Comprehensive benefits package including medical, dental, and vision coverage, paid time off, company holidays, and opportunities for professional development and career advancement For immediate consideration, please submit your resume here!