Order Management & Customer Account Specialist

About the role

Join the Fun at Arrow International! Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast! We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities.

Position Summary

We are seeking a detail-oriented and customer-focused Order Management & Customer Account Specialist to support the daily operations of our Electronic Pull Tabs (eTabs) program for Indiana charitable gaming. This position plays a key role in processing equipment orders, maintaining accurate financial records, and providing exceptional accounts payable support to veteran and fraternal organizations across the state. The ideal candidate brings a mix of administrative accuracy, communication skills, and regulatory awareness.

Reports To

Operations Manager / Director of Operations

Requirements

Key Responsibilities

• Order Management
  • Receive and process orders for eTab equipment (e.g., cabinets, peripherals) for licensed veteran and fraternal organizations.
  • Verify customers’ current charitable gaming license status with the Indiana Gaming Commission (IGC) prior to processing.
  • Coordinate with internal teams (warehouse, operations, field service) to ensure timely fulfillment and installation.
  • Maintain accurate records of order details, shipping, and device assignments in compliance with state regulations.
• Accounts Payable & Customer Service
  • Generate and issue accurate invoices for electronic pull tab orders, equipment, and related services.
  • Respond to questions and concerns from veteran and fraternal organizations regarding billing, invoicing, payment due dates, and account balances.
  • Assist organizations with understanding their AP statements and resolving discrepancies professionally and promptly.
  • Maintain detailed logs of communications and invoice adjustments in accordance with internal controls and IGC compliance requirements.
  • Support the month-end close process through accurate data entry and documentation review.
• Compliance & Documentation
  • Ensure all order and payment records comply with Indiana Gaming Commission regulations and internal accounting standards.
  • Support preparation of audit-ready documentation for IGC reviews and internal compliance checks.
  • Track inventory and equipment deployment for reporting purposes.

Qualifications

• Associate’s degree in accounting, Business Administration, or related field (Bachelor’s preferred).
• 2+ years of experience in accounts payable, order processing, or administrative customer support.
• Strong interpersonal and communication skills, with a professional, customer-service-oriented approach.
• Experience working with nonprofit, fraternal, or veteran organizations is a plus.
• Proficient in Microsoft Excel and accounting software (e.g., QuickBooks, NetSuite, or similar).
• Highly organized with attention to detail and the ability to manage multiple tasks accurately.

Preferred Experience

• Familiarity with Indiana charitable gaming regulations and/or electronic pull tabs.
• Previous experience in a compliance-driven or public service-focused industry.
• Understanding of invoice processing and customer account tracking.

Work Environment

• Office-based role with regular collaboration across operations, field service, and compliance teams.
• Occasional in-state travel may be required for on-site support or regulatory events.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid vacation, holidays, and 401(k) plan participation.
• Ongoing training opportunities related to charitable gaming and financial systems.