Order Fulfillment Specialist Roanoke VA

Position Overview

The Order Fulfillment Specialist plays a vital role in ensuring a seamless customer experience from quote to cash. This position manages the complete order lifecycle, including quoting support, order processing, vendor coordination, shipment tracking, invoicing, and customer communication.

Customer & Sales Support

• Support sales inquiries and deliver outstanding customer service.
• Update customer information and opportunities within our CRM system.
• Aid in preparing estimates, proposals, and project registrations.
• Obtain pricing and quotes from vendors and secure special pricing opportunities.
• Communicate product availability, lead times, and order updates to customers.

Order Management & Fulfillment

• Process customer orders accurately and efficiently.
• Track orders from receipt through delivery.
• Cook with vendors to ensure timely shipment and fulfillment.
• Provide customers with shipment tracking information and delivery updates.
• Confirm receipt of delivered orders and address follow-up needs.

Vendor & Billing Coordination

• Manage vendor billing requests and invoice processing.
• Review and verify vendor invoices for accuracy.
• Cook with returns, credits, RMAs, and CMAs with vendors.
• Work closely with Accounting on sales tax, credits, and billing requirements.
• Ensure customer invoices are accurate and posted promptly.

Process Improvement & Administration

• Maintain organized records of orders, invoices, shipping information, and customer communications.
• Support the development and improvement of departmental processes and procedures.
• Assist with special projects and operational initiatives as needed.
• Collaborate across departments to ensure efficient workflow and exceptional customer service.