Order Fulfillment Professional

About the role

The North American Services Supply Chain organization is seeking a strong candidate for the role of NA Order Fulfillment Specialist. This role supports in-warranty parts fulfillment for the PC sector of the business.

Responsibilities

• Manage daily backlog for in-warranty PC part orders.
• Track incoming supply and manage ETAs to customers.
• Find alternate sources of supply for hard to source parts.
• Identify incorrect part orders and provide the correct part to order.
• Highlight help needed parts and work with the Worldwide team to pull in orders with extended ETAs.
• Respond to personal and group email box inquiries from the call centers and other internal customers regarding questions about backorders.
• Manage clean order activities to ensure timely parts order fulfillment.
• Work with the 3PL to rectify any orders that did not flow correctly.
• Work with the inventory team for any needed adjustments on discrepant material.

Qualifications

• Bachelor’s degree in supply chain, business, or related field is preferred but not required.
• Intermediate to advanced skills with Excel, PowerPoint and Outlook required.
• 1-3 years experience in supply chain or service-related field preferred.
• Strong organizational skills and being detail oriented are essential.
• Ability to effectively communicate and lead discussions with internal and external teams.