Order Fulfillment & Processing Specialist

Responsibilities

• Oversee and manage the full order fulfillment cycle from receipt to completion
• Review, validate, and process complex and high-priority orders in internal systems
• Maintain accurate and up-to-date records of order status and fulfillment activities
• Monitor order flow and proactively identify and resolve potential bottlenecks or delays
• Track outstanding orders and address issues to prevent procurement and fulfillment delays
• Identify, troubleshoot, and resolve order discrepancies, system errors, and fulfillment issues
• Monitor and respond to new messages within the order management system in a timely manner
• Review and process canceled orders, QC fails, Quick Fix, and HD orders
• Serve as an escalation point for order-related issues, providing timely and effective resolutions
• Partner closely with Customer Service, Production, Quality Assurance & Shipping to ensure seamless execution
• Coordinate the processing of repair requests and custom orders while maintaining service standards
• Support inventory accuracy through cycle counts, audits, and discrepancy resolution
• Prioritize urgent and high-value orders while maintaining precision, efficiency, and quality
• Contribute to the development and continuous improvement of Standard Operating Procedures (SOPs)

Requirements

• Minimum of 1 year of prior experience in a order processing, customer service or complex order management role
• Strong attention to detail
• Works with a sense of urgency
• Clear communicator
• Intermediate proficiency with Microsoft word, excel, and general computer fluency
• Strong problem solving and excellent at following directions
• 2-3 years of relevant experience preferred