Order Fulfillment Associate

Job Summary

The Order Fulfillment Associate with The Restaurant Store is responsible for assisting the Order Fulfillment Manager with various aspects of customer order process for a retail branch location. The Order Fulfillment Specialist will achieve a variety of operational goals through effective order entry, management and fulfillment strategies that align with the goals of our sales, purchasing, and inventory teams.

Responsibilities

• Provide friendly, efficient service at the express pick-up area by completing accurate register transactions, verifying memberships, loading customer orders, and expediting checkout to minimize wait times
• Drive completion of open customer orders as directed by Order Fulfillment Manager and/or Specialist
• Support the growth and customer utilization of online ordering and all order fulfillment options within market reach of the branch location
• Communicate effectively with the Inventory and Sales Departments to maintain a consistent focus on what is best for our customers
• Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals
• Maintain cleanliness and organization of registers, customer orders, and the express pick up area of the location

Physical Requirements

• Work is performed while standing and/or walking, up to and including 9 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.

Experience

• Minimum of 1 year of relevant experience in retail and/or supply chain management
• High school diploma or GED, or equivalent combination of education and experience

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Service leadership approach with a demonstrated desire to exceed expectations

Company Overview

Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.

Benefits

• Medical
• Vision
• Dental
• PPO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance Available at HQ Locations Only
• On-Site Fitness Centers
• Dog-friendly Offices