Order Fulfillment Associate

Job Summary

Responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment.

Major Tasks, Responsibilities, And Key Accountabilities

• Processes member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list.
• Utilizes a handheld scanner device (RF) device to pick orders from the sales floor.
• Uses handheld scanner device (RF) to verify merchandise.
• Moves merchandise from sales floor to staging area.
• Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list.
• Communicates with club team when merchandise needs to be replenished.
• Works with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
• Ensures all orders are picked in a timely manner to meet all productivity requirements.
• Works with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance.
• Fulfills operational efficiencies, processes, and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club.
• Takes responsibility for individual performance and works with club leadership on individual performance when metrics are not met.
• Safely packages the order in accordance with standard operating procedures.
• Ensures the SFC area is neat, clean, and organized.
• Performs general housekeeping duties, including removing trash and cardboard from the work area.
• Handles damaged goods and spoiled products in accordance with standard operating procedures.
• Processes returns to the club and makes determination on how to handle (via DDR or Membership desk).
• Maintains all club policies and procedures.

Qualifications

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.