Order Fulfillment Associate

About the role

New England Coffee, a brand of Reily Foods Company, has been roasting exceptional coffee for more than 100 years. We pride ourselves on quality, consistency, and great service—and our fulfillment team plays a critical role in delivering that experience to every customer. We are expanding and seeking a dependable, motivated individual to join our team.

Responsibilities

• Monitor, process, and fulfill daily online orders
• Accurately pick, pack, and verify items prior to shipment
• Prepare and stage outgoing shipments for multiple carriers
• Perform stock counts, replenishment, and general inventory control
• Maintain a clean, organized, and safe work area
• Report product, quality, or safety concerns promptly
• Assist with customer order inquiries as needed
• Support additional departmental tasks as required

Qualifications

• Experience in fulfillment, warehouse operations, shipping/receiving, manufacturing, or food production
• Ability to read, write, and communicate clearly in English (Spanish a plus)
• Strong attention to detail, accuracy, and quality
• Basic computer skills
• Reliable, punctual, and comfortable in a fast-paced, collaborative environment
• Ability to lift 30 lbs. and perform physical tasks (standing, climbing, reaching, etc.)
• Must be 18+ and able to pass a background check

Preferred Skills

• Customer communication and problem-resolution abilities
• Motivation to learn new tasks and adapt quickly
• Ability to operate light warehouse equipment (e.g., pallet jacks)
• Strong organizational and quality-focused mindset
• Flexible hours when business needs require

Benefits

• Competitive pay
• Employee discounts on coffee and merchandise
• Supportive, team-oriented work environment
• Opportunities for growth within a long-standing, family-owned company
• 10 Paid Company Holidays
• Generous Paid Vacation & Sick Time
• Comprehensive, Affordable Medical, Dental & Vision Coverage for you and your family
• Health Savings Account (HSA) with company contributions
• Flexible Spending Accounts (FSA) & Dependent Care FSA (DCFSA)
• 401(k) Retirement Plan with company match and discretionary profit sharing
• Employee Assistance Program (EAP) and financial wellness resources
• Company-Paid Disability
• Company-Paid Life Insurance equal to 3× annual compensation