Order Fulfillment Associate

Benefits

• Weekly pay
• Daily pay access (fee may apply)
• Free BJ's Club Card Membership plus a free Supplemental Membership for a household member
• Generous paid time off: vacation, personal, sick days, holidays, bereavement, and jury duty leave
• Flexible and affordable health benefits: three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options
• 401(k) retirement savings plan with company match (available to team members 18 and older)
• Employee Stock Purchase Plan: after-tax payroll deductions to purchase BJ's common stock at a 15% discount

Eligibility requirements vary by position.

About the role

Responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment. The Omni Experience Ambassador works within all digital initiatives including BOPIC, Curbside, Express Pay, and Ship from Club.

Team members are expected to carry out assigned job functions, support club policies and compliance, strive for flawless execution, act with honesty and integrity, lead with the member in mind, ensure a safe and positive environment, embrace inclusion and diversity, work as a team, move with speed and agility, innovate and adapt, and maintain a friendly, positive attitude.

Member service standards include delivering service excellence through all points of contact, resolving and de-escalating concerns, ensuring a safe and positive member experience, daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate), and maintaining Fast, Friendly, Full, Fresh, Clean club standards.

Club standards require a grand-opening look daily, a clean and organized OMNI space with bin storage organized per gold standards, storage bins regularly cleaned and maintained per safety standards, and understanding how to access and read production and/or financial performance reporting for the department.

Responsibilities

• Process member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list
• Utilize a handheld scanner (RF) device to pick orders from the sales floor
• Use handheld scanner (RF) to verify merchandise
• Move merchandise from sales floor to staging area
• Communicate problems with inventory and/or equipment, and communicate expired or short-dated items on pick list
• Communicate with club team when merchandise needs to be replenished
• Work with team to pull merchandise from reserve area when possible to avoid sales floor replenishment
• Ensure all orders are picked in a timely manner to meet productivity requirements
• Work with high urgency to meet deadlines and key performance indicators based on individual performance
• Follow operational efficiencies, processes, and productivity standards with adherence to established SOP for BOPIC, Curbside, and Ship from Club
• Take responsibility for individual performance and work with club leadership when metrics are not met
• Securely package orders in accordance with standard operating procedures
• Ensure the SFC area is neat, clean, and organized
• Perform general housekeeping duties, including removing trash and cardboard from the work area
• Handle damaged goods and spoiled products in accordance with standard operating procedures
• Process returns to the club and determine handling (via DDR or Membership desk)
• Maintain all club policies and procedures, including proper dress code standards
• Meet OMNI productivity expectations regarding service level agreements (SLAs), performance metrics, and goals
• Perform other duties as assigned, including working in other departments as needed
• Maintain regular, predictable, full attendance as an essential function of the job

Qualifications

• Previous order pulling experience preferred
• Big box/wholesale retail experience preferred
• Previous RF scanner experience preferred

Job conditions

• Most time spent moving continuously on hard surfaces
• Frequent need to bend, climb, crawl, handle, pull, reach, and stoop to examine and/or scan merchandise
• Continuously lift objects up to 50 pounds; may lift and move heavy/awkward objects over 50 pounds with assistance
• Usually in a comfortable environment surrounded by moving machinery and/or loud equipment
• Possible exposure to temperature extremes when pulling refrigerated orders
• Occasional exposure to company-approved cleaning agents

Pay

The pay range for this position is $17.25 – $20.70 per hour. Actual salaries vary based on location, education, experience, and qualifications.