Order Entry Representative - $25/HR

Answer 50-80 calls per day from customers inquiring about company products, shipping/order status, product questions, and more.

Responsibilities

• Communicate with customers via email and internal company portal
• Accurately document all customer interactions via CRM system
• Review and process customer inquiries and customer returns
• Process and respond to customer questions for deductions on returns, requirements, and other needs (repack fees, restock fees, held invoices, policy adjustments, and various other discrepancies)
• Answer questions regarding returns policies, procedures, and research extenuating circumstances as necessary

Requirements

• 2+ years of professional experience within a customer-facing role (call center, dispatching, coordination, order entry, etc.)
• Preferred ERP experience

Schedule

Shift Monday-Friday, 8:15am-5pm

Pay

The pay range for this position is $18.00 - $25.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite, contract-to-hire position based in Dayton, MN.