Order Entry Representative

Order Entry Representative in the Dispatch Center ensuring accurate data entry and assisting customers with ordering quality concrete and building materials. Coordinates delivery schedules, including order taking, scheduling, delivery set-up, and communication with customers, drivers, and the sales team.

Responsibilities

• Provide customer support for plant operations (assistance in day-to-day operations, inside sales, & record-keeping).
• Primary contact for inbound calls and inventory oversight.
• Call customers to verify orders & obtain jobsite contact information; verify order details: material quantity, delivery time, slump requirement, plant location, specification of mix.
• Confirm that customer is ready; check with supervisor regarding pour details—washout areas, spacing changes, volume adjustments, etc.
• Inquire from customer if the delivery amount is sufficient; process additional material requests if needed.
• Process POs, invoicing for customers, accept payments, ensure payments are processed prior to delivery, and resolve customer payment disputes.
• Provide exceptional customer service & work well in a fast-paced, team environment.

Requirements

• High School Diploma/GED.
• Strong verbal and written communication skills.
• Able to interact positively with a broad range of customers, vendors, and contractors.
• Proficient in Microsoft Office and dispatch systems.
• Attention to detail and able to multi-task.
• Preferred: Prior order entry experience.
• Preferred: Knowledge of ready-mix concrete and aggregates.
• Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check. Some positions require FMCSA regulated ongoing drug and alcohol testing.

Benefits

• Comprehensive, competitive benefits package including medical, dental, and vision plans.
• Life insurance and disability coverage.
• Employee assistance program.
• Retirement program.
• Variety of voluntary benefits for employees to choose from.

Pay

$65-75k DOE.