Order Entry Representative

What Success Looks Like

First 30 Days:

• Learn company products, Order Entry procedures, and ERP systems.
• Understand workflows between Sales, Engineering, Manufacturing, and other departments.
• Process basic orders with guidance and increasing accuracy.

First 3 Months:

• Independently process standard orders and change orders.
• Demonstrate proficiency in ERP systems and order documentation.
• Effectively communicate with internal stakeholders to resolve order discrepancies.

First 6 Months:

• Manage a full workload with minimal supervision.
• Quickly identify missing or incorrect order information and drive resolution.
• Build strong working relationships across departments.

First 12 Months:

• Consistently maintain high levels of order accuracy and productivity.
• Serve as a reliable resource for order processing and issue resolution.
• Anticipate potential problems and proactively prevent downstream impacts to manufacturing and customers.

Critical Abilities / Functions

• Order Accuracy & Process Excellence - Ensures customer orders are entered, validated, and processed accurately while maintaining high attention to detail and adherence to established processes.
• Cross-Functional Collaboration - Partners effectively across Sales, Engineering, Manufacturing, and other business functions to resolve issues and ensure successful order execution.
• Problem Solving & Execution - Identifies and resolves order-related challenges proactively while managing competing priorities and delivering timely results.

Biggest Challenges

• Successfully balance accuracy, speed, and customer responsiveness while managing complex orders, frequent change requests, and coordination across multiple departments and systems.

Attributes & Behaviors

• Demonstrates strong attention to detail, accountability, dependability, problem-solving mindset, initiative, adaptability, effective communication, collaboration, customer focus, and the ability to stay organized and productive in a fast-paced environment.

Essential Skills & Experience

• High School Diploma or equivalent;
• Strong mechanical and mathematical aptitude;
• Ability to follow detailed procedures;
• Excellent organizational and communication skills;
• Proficiency with Microsoft Office and standard business systems;
• Ability to manage multiple priorities while maintaining accuracy.

Preferred Skills & Experience

• Experience supporting Sales, Engineering, Manufacturing, or Technical Service functions;
• Mechanics or engineering degree;
• Manufacturing ERP experience;
• Order management experience;
• Familiarity with industrial or engineered products;
• Ability to interpret technical specifications or drawings.

Culture Fit

• Models TCF Core Values by acting with integrity, taking ownership of responsibilities, collaborating effectively with others, maintaining a customer-focused mindset, and contributing positively to team and business success.

Employee Value Proposition (WIIFM)

• Provides an opportunity to develop technical, operational, and business expertise through cross-functional exposure, while building a foundation for career growth within Sales Support, Engineering Support, Customer Service, Operations, and other areas of the organization.

Pay & Benefits

• Pay: $21.00-$24.00 per hour, dependent on experience.
• Annual Discretionary Bonus: Tied to overall performance of the organization.
• Benefits Package: Medical, dental, vision, life insurance, 401K plan with employer match, employee assistance programs, education reimbursement, paid vacation, holiday pay, and volunteer time.
• Other Benefits: Homeownership savings program, pet insurance, and more!