Order Entry Clerk

About the role

A Client Supply Order Entry Clerk is responsible for obtaining and entering client supply orders into the Materials Management software system, interacting with clients, researching supply problems, and assisting with order-related communications and reporting.

Responsibilities

• Obtain and enter client supply orders into the Materials Management software.
• Interact with clients to gather order requests and address inquiries.
• Research client supply problems in coordination with Marketing, Logistics, and the Client Supply warehouse.
• Inform clients of backorders and expected delivery times.
• Notify clients of utilization constraints if requested amounts exceed established ratios.
• Assist the Client Supply Materials Analyst, Client Supply Manager, Warehouse Materials Analyst, and/or Warehouse Manager in resolving client utilization questions.
• Report low stock and backordered items to appropriate personnel.
• Assist in the preparation and distribution of reports as needed.
• Comply with all applicable policies and procedures for Materials and Services Management, Human Resources, Employee Health and Safety, Compliance, OSHA, CLIA, etc.

Requirements

• High school diploma or equivalent required.
• Previous experience in data entry preferred.
• Call center experience helpful.
• Medical supplies background helpful.
• Basic math skills (addition, subtraction, multiplication, division).
• Strong communication, especially verbal, skills.
• Good record-keeping skills.
• Good problem-solving skills.
• Ability to operate a computer, printer, copier, and other basic office equipment.
• Working knowledge of Microsoft Office programs (Word, Excel, etc.) or equivalent.
• Ability to type a minimum of 40 words per minute.
• Able to work effectively in a team environment.

Schedule

Monday–Friday, 8:00 AM–4:30 PM EST.

Benefits

• Healthcare Insurance: Eligible employees and dependents receive coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Eligible employees and dependents receive a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• Vision Insurance: Eligible employees receive vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• 401(k) Plan: Employees aged 21 or older may invest in the Synectics Inc. Investment Savings Retirement Plan on the first of the month following at least one calendar year of employment.