Order Entry Clerk

About the role

Behind every great company is a culture created by the professionals who work there. It's what has earned Baird & Warner a Top Workplace designation from the Chicago Tribune ten times. Throughout our rich history, we've stayed true to the belief that when you give people the support they need, amazing things happen. We empower you to be independent, grow in your career, do the right thing by your colleagues and your community, and have a true work/life balance. We truly care about making our team feel part of something bigger by sharing a single purpose — making it easier for homebuyers and sellers to realize their real estate dreams.

The Order Entry Clerk must possess the ability to process all agent orders in a timely manner and manage multiple tasks. This person must have strong organization skills with a customer focus, and a sense of urgency. Ensuring customer satisfaction is critical through communication and efficient responsive completion of tasks. The exercising of sound judgment and creativity are essential in meeting both business goals and customer expectations. This position reports to the Order Entry Lead.

Responsibilities

• Process all agent orders in a timely manner
• Manage multiple tasks with strong organization and follow-up skills
• Ensure customer satisfaction through communication and efficient task completion
• Exercise sound judgment and creativity to meet business goals and customer expectations
• Work cross-functionally within the organization

Requirements

• High School diploma
• Minimum 1 year of customer service experience (customer care, order entry, etc.)
• Previous call center experience preferred

Skills

• Strong written and verbal communications skills
• Strong organization and follow-up skills
• Ability to multitask and prioritize requests
• Strong sense of urgency for exceeding customer expectations
• A passionate customer advocate and positive work attitude

Benefits

• Medical, dental, and vision coverage
• Paid time off (PTO)
• Volunteer time off (VTO)

Pay

$40,000–$45,000 per year