Order Entry Clerk

Responsibilities

• Accurately enter customer orders into the ERP system in a timely manner.
• Print, sort, and deliver travelers and related documentation to the production floor.
• Provide backup support to the sales team by answering incoming phone calls.
• Respond promptly to customer phone calls and emails, addressing questions and concerns.
• Collaborate with sales, engineering, production, quality, and shipping teams to resolve customer inquiries, including order status, order cancellations, and quality issues.
• Ensure all customer inquiries are acknowledged within the same business day and work to resolve them as quickly as possible.
• Clearly and proactively communicate with customers regarding the status of their orders and requests.
• Support the purchasing team with consumables and some material needs, including ordering paper and conducting purchasing cost comparisons.
• Provide backup support to the purchasing team for consumables purchasing as needed.
• Scan quotes and maintain organized electronic and physical file management systems.
• Perform shredding and other routine document handling tasks in accordance with office procedures.
• Provide miscellaneous office support to assist the broader team and maintain efficient operations.

Essential Skills

• Order entry and data entry experience with strong attention to detail.
• Proficiency with Microsoft Office applications.
• Customer support experience, including handling phone and email inquiries.
• Ability to work effectively in high-pressure environments while maintaining accuracy and professionalism.
• Ability to perform multiple tasks simultaneously and work independently with minimal supervision.
• Strong team-player mentality, with a willingness and ability to flex as needed to support customer needs.
• Energetic, self-motivated, and proactive approach to daily responsibilities.

Additional Skills & Qualifications

• Experience using ERP systems is a plus.
• Experience in sheet metal manufacturing or similar manufacturing environments is a plus.
• Demonstrated go-getter attitude and positive, energetic mindset.
• Strong communication skills for collaborating with cross-functional teams such as sales, engineering, production, quality, shipping, and purchasing.

Work Environment

This role is based in a small manufacturing facility within the office area of the building, working as part of a close-knit team of approximately five people. You will have your own desk equipped with a computer and phone, and you will work Monday through Friday from 8:00 a.m. to 5:00 p.m. The dress code is casual, workplace-appropriate attire, suitable for an office setting within a manufacturing environment.

Job Type & Location

This is a Contract to Hire position based out of New Freedom, PA.

Pay And Benefits

The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.