Order Administration Specialist

Essential Duties

• Cook up administration of incoming orders, including communication maintenance between Sales, customers, and production teams and maintain adherence to documented workflows.
• Manage order flow through process of order receipt, order review, booking, delivery updates, shipping, and invoicing.
• Lead and maintain communication with customers, sales, and internal departments to confirm order specification requirements are met and accurate.
• Manage phone inquiries and emails from internal and external customers in a timely and professional manner.
• Manage preparation of additional documents as required to facilitate order fulfillment, in accordance with company policy and Government standards.
• Oversee and attend status meetings and communicate risks to business as it relates to individual orders.

Essential Requirements

• Ability to multi-task, prioritize and manage cross-functional tasks, and to adapt to changing priorities and deadlines in fast-paced environment.
• Strong ability to analyze situations and make informed decisions.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Strong attention to detail to ensure accuracy.

Additional Requirements

• 2+ years customer service-related experience.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant software tools.
• Experience working with CRM tool (Salesforce) preferred.
• Experience working with ERP systems (SAP) preferred.