Oracle Utilities CCS Billing Variance Triage Lead

About the role

We Are:

• An Accenture's Oracle practice, bringing new solutions to life through design thinking, agile methodologies, and cutting-edge technologies like IoT, automation, and AI.
• A global leader in cloud services, with over 145 awards under our belt, and a commitment to helping companies become digital leaders.
• Part of the Oracle Partner Network, recognized as a Global Cloud Elite and Platinum member.

You Are:

• A billing specialist with extensive experience in Oracle CC&B and CCS/C2M, focusing on systematic billing variance triage during migrations.
• Fluent in both rate engine logic and SQL, capable of managing a daily triage process and creating structured defect records.
• Excellent communicator, able to translate complex billing issues into clear defect records and present summaries to leadership.
• Thriving in fast-paced environments with tight deadlines, working closely with various teams to resolve complex variance scenarios.

Responsibilities

The Work:

• Lead Tier 1 and Tier 2 billing variance analysis using the Bill Compare Tool and supporting datasets.
• Own and manage the daily triage cadence for billing variances, including reviewing outputs, assigning root cause categories, prioritizing defects, and driving resolution.
• Create structured defect records with clear root cause, impacted scenarios, and remediation recommendations for development and configuration teams.
• Use SQL to investigate variance root cause at the data level, including rate engine execution differences, interval data discrepancies, NESB logic, and AMI/interval data handling.
• Identify systemic configuration or code issues by analyzing billing variance patterns across NESB, rate schedules, AMI reads, and special billing scenarios.
• Present variance trend summaries, defect aging reports, and open risk items to program leadership on a regular cadence.
• Collaborate with functional and technical teams across CCS billing, rate engine, MDM, and integration workstreams to resolve complex variance scenarios.
• Maintain and refine triage process documentation, defect categorization standards, and variance reporting dashboards (Power BI / JIRA).

Note: Travel may be required for this role, varying from 0 to 100% based on business need and client requirements.

Requirements

• Minimum 7 years of hands-on functional experience with Oracle CC&B and/or Oracle Utilities CCS / C2M, with a deep focus on billing and rate engine logic.
• Minimum 5 years of experience using SQL to query Oracle Utilities data models and investigate billing calculation issues, integration discrepancies, or data quality defects.
• Minimum 3 years of experience in a billing triage, defect analysis, or test lead role on an Oracle Utilities implementation or upgrade project.
• Minimum 2 years of experience with JIRA or equivalent defect tracking tools and Power BI or equivalent reporting tools in a project delivery context.
• Minimum 1 year of experience with AMI/interval data processing or NESB billing logic in an Oracle Utilities environment.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6 years' work experience.

Qualifications

• Prior experience on a CC&B-to-CCS or CC&B-to-C2M migration project, particularly in a bill comparison or parallel testing role.
• Experience with Oracle CCS rate engine configuration and debugging.
• Familiarity with Azure Blob Storage, Azure Data Factory (ADF), or Azure SQL in the context of utility data pipelines.
• Oracle Utilities CCS or CC&B certification.

Benefits

Compensation at Accenture varies depending on a wide array of factors, including the specific office location, role, skill set, and level of experience. For details, visit our U.S. Employee Benefits page.

Pay

Annual Salary Range:

• California: $73,800 to $218,800
• Cleveland: $68,300 to $175,000
• Colorado: $73,800 to $189,000
• District of Columbia: $78,500 to $201,300
• Illinois: $68,300 to $189,000
• Maine: $62,800 to $161,000
• Maryland: $73,800 to $189,000
• Massachusetts: $73,800 to $201,300
• Minnesota: $73,800 to $189,000
• New York: $68,300 to $218,800
• New Jersey: $78,500 to $218,800
• Virginia: $68,300 to $201,300
• Washington: $80,200 to $201,300

Schedule

Not specified.