Service Billing Coordinator

About the role

MSS Solutions, LLC is seeking an experienced Service Billing Coordinator to join our growing team. This role offers the opportunity to contribute fresh and innovative ideas while collaborating with top talent to serve our customers and make a difference in people's lives.

Responsibilities

• Handle billing for Service Calls and Maintenance Contracts.
• Prepare timely and accurate invoices.
• Review billing accounts and resolve discrepancies related to service charges, payment terms, or account history.
• Communicate with account managers and customers to ensure accurate invoicing.
• Coordinate the billing cycle from service delivery to invoice generation.
• Ensure timely completion of all billing activities in accounting software, including customer portals.
• Work closely with accounts receivable to review and resolve billing issues.
• Generate billing reports.
• Identify opportunities to enhance billing processes and suggest improvements for efficiency and accuracy.
• Assist service coordinators with customer support.
• Perform other duties as assigned by the company.

Requirements

• Knowledge of basic accounting and billing experience.
• Proficiency in Microsoft Office Suite or related software.
• Excellent communication and organizational skills.
• Ability to multi-task, prioritize, and work efficiently against deadlines.
• Strong attention to detail and accuracy with solid follow-up skills.
• Ability to work well both independently and as part of a team.
• Experience with service and accounting software such as Vista is preferred but not required.

Physical Demands

• Constant sitting, walking short distances, bending, stooping, twisting, and reaching above/below shoulder level.
• Handling/grasping documents or office equipment.
• Clear speaking and adequate hearing to communicate effectively in-person and on the telephone.
• Vision sufficient to read source materials and computer screen data.
• Repetitive motions for computer equipment use.
• Occasionally lift 25 lbs., frequently lift/carry/move 5-10 lbs. (e.g., objects, files, documents).

Work Environment

Work is performed in an office environment with air conditioning and bright lights.

Benefits

• Medical, Dental, and Vision Insurance.
• 401k with Employer Contributions.
• Paid Time Off (PTO).
• Paid Holidays.
• Employee Assistance Program.
• Long-term and Short-term Disability.
• Flexible Spending Plan.
• Health Savings Plan.

Must successfully pass a background check and drug test.