Oracle Utilities CCS Billing Variance Triage Lead

About the role

We Are: Accenture's Oracle practice, and we make the new happen now. Every day, we imagine the future and bring it to life using design thinking, agile development methodologies, and new smart tech like IoT, automation, and AI. We even built our own platform, myConcerto, that mixes the best parts of Accenture and Oracle to help companies come into their own as digital leaders.

Responsibilities

• Lead Tier 1 and Tier 2 billing variance analysis across bill comparison outputs between CC&B and CCS/C2M, using the Bill Compare Tool and supporting datasets.
• Own and manage the daily triage cadence for billing variances — reviewing outputs, assigning root cause categories, prioritizing defects, and driving resolution.
• Create structured defect records with clear root cause, impacted scenarios, and remediation recommendations for development and configuration teams.
• Use SQL to investigate variance root cause at the data level, including rate engine execution differences, interval data discrepancies, NESB logic, and AMI/interval data handling.
• Analyze billing variance patterns across NESB, rate schedules, AMI reads, and special billing scenarios to identify systemic configuration or code issues.
• Present variance trend summaries, defect aging reports, and open risk items to program leadership on a regular cadence.
• Collaborate with functional and technical teams across CCS billing, rate engine, MDM, and integration workstreams to resolve complex variance scenarios.
• Maintain and refine triage process documentation, defect categorization standards, and variance reporting dashboards (Power BI / JIRA).

Requirements

• Minimum 7 years of hands-on functional experience with Oracle CC&B and/or Oracle Utilities CCS / C2M with a deep focus on billing and rate engine logic.
• Minimum 5 years of experience using SQL to query Oracle Utilities data models and investigate billing calculation issues, integration discrepancies, or data quality defects.
• Minimum 3 years of experience in a billing triage, defect analysis, or test lead role on an Oracle Utilities implementation or upgrade project.
• Minimum 2 years of experience with JIRA or equivalent defect tracking tools and Power BI or equivalent reporting tools in a project delivery context.
• Minimum 1 year of experience with AMI/interval data processing or NESB billing logic in an Oracle Utilities environment.
• Bachelor's degree or equivalent (minimum 12 years' work experience).
• If Associate's Degree, must have equivalent minimum 6 years' work experience.

Qualifications

• Prior experience on a CC&B-to-CCS or CC&B-to-C2M migration project, particularly in a bill comparison or parallel testing role.
• Experience with Oracle CCS rate engine configuration and debugging.
• Familiarity with Azure Blob Storage, Azure Data Factory (ADF), or Azure SQL in the context of utility data pipelines.
• Oracle Utilities CCS or CC&B certification.

Skills

• Deep understanding of Oracle CC&B and CCS/C2M billing systems.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Proficiency in SQL and data analysis.
• Ability to work in fast-paced, high-pressure environments.
• Experience with JIRA and Power BI.

Benefits

Here's What You Need:

• Minimum 7 years of hands-on functional experience with Oracle CC&B and/or Oracle Utilities CCS / C2M with a deep focus on billing and rate engine logic.
• Minimum 5 years of experience using SQL to query Oracle Utilities data models and investigate billing calculation issues, integration discrepancies, or data quality defects.
• Minimum 3 years of experience in a billing triage, defect analysis, or test lead role on an Oracle Utilities implementation or upgrade project.
• Minimum 2 years of experience with JIRA or equivalent defect tracking tools and Power BI or equivalent reporting tools in a project delivery context.
• Minimum 1 year of experience with AMI/interval data processing or NESB billing logic in an Oracle Utilities environment.
• Bachelor's degree or equivalent (minimum 12 years' work experience).
• If Associate's Degree, must have equivalent minimum 6 years' work experience.

Skills

• Deep understanding of Oracle CC&B and CCS/C2M billing systems.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Proficiency in SQL and data analysis.
• Ability to work in fast-paced, high-pressure environments.
• Experience with JIRA and Power BI.

Pay

Annual Salary Range: $73,800 to $218,800

Schedule

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.