Oracle Utilities CSS Upgrade Business Validation Triage Lead

About the role

We Are: Accenture's Oracle practice, and we make the new happen now. Every day, we imagine the future and bring it to life using design thinking, agile development methodologies, and new smart tech like IoT, automation, and AI. We even built our own platform, myConcerto, that mixes the best parts of Accenture and Oracle to help companies come into their own as digital leaders.

Responsibilities

• Lead Tier 1 and Tier 2 business validation variance analysis across GL, Collections & Credit (C&C), Field Activities, Letters, and ToDos between CC&B and CCS upgrade environments.
• Own the daily business validation triage cadence — reviewing BV metric outputs, categorizing variances, assigning root cause, and driving defect resolution across domain workstreams.
• Create structured defect records with root cause analysis, domain-level impact assessment, and remediation recommendations for functional and technical teams.
• Use SQL and Azure-based data tools (Blob Storage, ADF, Azure SQL) to investigate variance root cause at the data layer across GL transactions, batch processing, and ToDo management.
• Analyze business validation patterns and trends by domain (GL, C&C, Field Activities, Letters, ToDos) to surface systemic configuration or logic gaps.
• Present domain-level trend analysis, defect aging summaries, and open risk items to program leadership on a regular basis.
• Collaborate with functional workstream leads, batch SMEs, and integration teams to resolve complex cross-domain business validation issues.
• Maintain triage process documentation, defect categorization standards, and domain-level BV dashboards using Power BI and JIRA.

Requirements

• Minimum 7 years of hands-on functional experience with Oracle CC&B and/or Oracle Utilities CCS / C2M, spanning multiple functional domains (billing, GL, field activities, collections).
• Minimum 5 years of experience using SQL and data query tools to investigate Oracle Utilities data issues, GL transactions, and batch processing results.
• Minimum 3 years of experience in a business validation, triage lead, or test lead role on an Oracle Utilities implementation or upgrade program.
• Minimum 2 years of experience with Azure data services (Blob Storage, ADF, or Azure SQL) in the context of utility data pipelines or testing environments.
• Minimum 2 years of experience with JIRA defect tracking and Power BI reporting in a project delivery context.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6 years' work experience.

Qualifications

• Prior experience on a CC&B-to-CCS migration or upgrade project with business validation or parallel testing responsibilities.
• Oracle Utilities CC&B or CCS certification.
• Experience with batch processing validation, ToDo management workflows, or GL reconciliation in Oracle Utilities.
• Familiarity with letter template configuration and collections process design in CC&B or CCS.

Skills

• Strong knowledge of Oracle CC&B and/or Oracle Utilities CCS / C2M.
• Expertise in SQL and data query tools.
• Proficiency with Azure data services (Blob Storage, ADF, Azure SQL).
• Experience with JIRA defect tracking and Power BI reporting.

Benefits

Not specified.

Pay

Annual Salary Range: $73,800 to $218,800

Schedule

Not specified.