Oracle Sales Cloud Business Relationship Manager

About the role

The Oracle Sales Cloud Business Relationship Manager will be responsible for maintaining the relationship with Vertiv Sales Organization in regard to the Opportunity to Order processes supported by the Oracle Sales Cloud applications team. He/She will be the driving systematic identification, analysis, management, monitoring and improvement of Sales Organization relationships in order to target and improve system performance and alignment to business and users needs.

Key Duties

• Align with various stakeholders on goals and strategies, so to effectively implement and deploy Oracle CX Cloud that satisfy Vertiv Sales Organization and improve business objectives
• Maintenance of the various process documentation and prioritizing tasks to ensure they meet deadlines and leadership satisfaction
• Develops strategies to better engage with the Sales Organization and support customer satisfaction goals
• Data management and collection for reporting development, regarding system performance and satisfaction
• Support deployment of system enhancements, service requests (change requests) ensuring solution is scalable and meets overall business requirements and identify/document functional gaps
• Covering: configurators, workflow tools
• Coordinate regression and integration testing when there is a new release as well as in any situation when quick or detailed testing is a must
• Lead or participate in root cause analysis / corrective action for critical issues and incidents
• Analyze production configuration issues
• Generate and maintain documentation for changes made to systems
• Collaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront
• Escalate issues and requests to vendor or implementation partner and ensure timely resolution
• Work effectively with remote team members, outsourced resources, and users to complete tasks
• Conduct ongoing quality reviews and analysis of data in Oracle Sales Cloud. Identifies data quality issues and escalates for corrective action
• Act as liaison with other IT support teams, on the Opportunity to order domain
• Collaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront
• Escalate issues and requests to vendor or implementation partner and ensure timely resolution
• Work effectively with remote team members, outsourced resources, and users to complete tasks
• Conduct ongoing quality reviews and analysis of data in Oracle Sales Cloud. Identifies data quality issues and escalates for corrective action
• Act as liaison with other IT support teams, on the Opportunity to order domain

School Background / Working Seniority

5-7 years of experience supporting and delivering enhancements and driving strategy with Oracle Sales Cloud platforms, Oracle CX cloud, Oracle CPQ, Eloqua, Oracle PRM, Oracle ERP

Basic Skills

• Strong communication and collaboration skills
• Very good presentations skills
• Analytical, and Problem-solving skills are required
• Versed in work intake assessment, resource prioritization, delivery targets and strategy

Technical / Functional Skills

• Experience with Oracle Sales Cloud platform, Oracle cloud CX (Sales and Service), other CRMs
• Knowledge of Oracle ERP systems
• Experience maintaining Functional Requirement Documentation
• Excellent Leadership and Teamwork skills
• Process Discipline and Documentation skills essential
• Ready to move beyond own area of comfort
• Able to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations
• Knowledge of ITIL v3 is preferred

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Our Core Principles & Behaviors

Safety. Integrity. Respect. Teamwork. Inclusion.

Our Strategic Priorities

High-Performance Culture Customer Focus Operational Excellence Innovation Financial Strength

Vertiv Behaviors

• Own it Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.