Oracle Managed Services Manager

About the role

The Deloitte Enterprise Performance team works across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, who are distinguished by our industry depth, to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services.

Responsibilities

• Leading delivery for Oracle Cloud ERP application management services engagements for Government & Public Services clients, including service quality, delivery governance, and client satisfaction
• Managing steady-state support operations across incident, problem, change, release, and minor enhancement processes for Oracle Cloud ERP and other enterprise resource planning platforms
• Leading cross-functional teams supporting finance, procurement, supply chain, and enterprise operations processes while partnering with business and information technology stakeholders to prioritize backlog and resolve production issues
• Monitoring service level agreements, key performance indicators, risks, dependencies, and remediation plans; leading governance forums; and preparing status reporting for client stakeholders
• Driving continuous improvement through root-cause analysis, automation, knowledge management, operational stabilization, and team coaching across managed services engagements

Requirements

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Able to meet deadlines
• Ability to mentor and provide clear guidance to others

Qualifications

• Bachelor's degree
• 6+ years of consulting, enterprise resource planning, or enterprise applications experience
• 2+ years of experience leading teams or workstreams in a client-service environment
• 2+ years experience with Oracle Cloud Enterprise Resource Planning in an implementation, post-go-live, or application management services environment
• Experience with information technology service management processes, including incident, change, release, and problem management

Skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Able to meet deadlines
• Ability to mentor and provide clear guidance to others

Pay

Reasonable estimate of the current range is $151,500 to $252,500.

Schedule

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. For individuals assigned and/or hired to work in New York, Deloitte is required by law to include a reasonable estimate of the compensation range for this role.