Oracle Health Senior Support Services Owner

Responsibilities

• Serve as the primary contact and trusted advisor for all change and incident management at a key client site, building relationships grounded in transparency and trust.
• Oversee the full lifecycle of system incidents and defects, from logging to resolution, while ensuring clear communication and compliance with service-level expectations.
• Manage change requests and system enhancements, collaborating with both technical teams and client stakeholders to deliver successful improvements.
• Analyze system trends and client feedback to identify and implement opportunities for ongoing process and performance enhancements.
• Foster a collaborative environment by working alongside consulting, product, development, support, and operational teams to anticipate client needs and drive positive outcomes.
• Travel up to 75%.

Qualifications

• Experience: 5+ years in healthcare IT client-facing roles, specializing in EHR/EMR systems (Cerner Millennium experience is highly valued).
• Experience managing change and incident processes in a clinical or healthcare setting.
• Skills: Strong understanding of incident management, change management, and ITIL best practices. Excellent interpersonal, negotiation, and client communication skills. Analytical thinker, adept at problem-solving and process improvement.
• Certifications (preferred): ITIL Foundation, CSM/CSP, or relevant change/incident management certifications. Cerner or similar EHR/EMR certifications.