Oracle Health Federal Change Management & Learning Program Manager

Responsibilities

• Lead team responsible for the allocation and deployment of facilitators and adoption coaches across change management and learning events, and go-live activities.
• Oversee workforce planning, resource capacity management, and utilization tracking to ensure staffing needs are met across multiple projects and deployment timelines.
• Partner with project and operational leaders to understand resource requirements, prioritize requests, and mitigate staffing risks.
• Support forecasting of upcoming resource needs, monitor availability/utilization/readiness, and help identify capacity gaps, scheduling conflicts, and staffing risks.
• Manage relationships with partners, ensuring timely fulfillment of resource needs and adherence to quality, performance, and service expectations.
• Conduct regular partner performance reviews and collaborate with internal stakeholders to address resource gaps, escalations, and continuous improvement opportunities.
• Collaborate with Learning Certification Lead to for resource readiness, qualifications, and deployment requirements to ensure successful event and go-live execution.
• Maintain metrics for reporting related to resource fulfillment, utilization, forecasting accuracy, and partner performance.
• Identify and implement process improvements to enhance operational efficiency, scalability, and workforce planning effectiveness.
• Communicate resource strategies, staffing status, risks, and recommendations to leadership and key stakeholders to support informed decision-making.

Qualifications

• Minimum of Bachelor’s Degree in Business, Management, Healthcare Administration, Education, Operations, or related field.
• At least 5+ years of combined higher education and relevant work experience, including: Experience in resource management, workforce planning, operations, project coordination, vendor management, learning delivery, or similar operational role.
• Experience coordinating resources across multiple projects, events, workstreams, or client-facing deliverables.
• Experience working with internal stakeholders and external partners or vendors.
• Experience using Microsoft Office suite, including Outlook, Excel, Word, and PowerPoint.
• U.S. Citizenship and ability to obtain/maintain Tier 3 Public Trust clearance, required due to contract.
• Ability to travel up to 25% as needed.