OR Scheduler - OBGYN

Location: Medical Plaza One - 9800 S Healthpark Drive, Fort Myers, FL 33908 | Department: HOD HB OBGYN | Work Type: Full Time | Shift: Shift 1

About the role

The OR Scheduler position is the first point of contact with Lee Health for physician offices to schedule any Surgical, Endoscopic, Endovascular Lab or other Interventional Radiology procedures; therefore, it requires excellent verbal and customer service skills. Excellent computer skills and knowledge of medical terminology is also a requirement. Staff must have the ability to multitask by answering phones, collecting and verifying information, understanding and scheduling any Surgical or Endoscopic procedure(s) in Op Time from all Specialties for all Lee Health Surgical facilities. This position requires the ability to work in a fast paced sometimes stressful environment; must be organized and have the ability to prioritize, be extremely detail oriented to assure accuracy and remain flexible to provide exceptional customer experience. This job requires a person to be able to work independently and yet be a team player that supports efficient use of the available Surgery and Physician time and resources during prime time hours. Effective planning is essential to optimize the surgical experience for the patient, surgeon and staff. This position must be able to implement and follow standard processes that support clear and accurate communication to patients, families, physician and department staff to meet identified needs as this will improve quality, safety and productivity while decreasing the opportunity for adverse events. This position is not only responsible for effective scheduling, but also for coding, verifying insurance and/or obtaining necessary pre-certification/authorization for procedures. Thus, knowledge of basic insurance guidelines and authorization limitations is also part of this job.

Responsibilities

• Answer phones and collect/verify information
• Understand and schedule Surgical, Endoscopic, Endovascular Lab, and Interventional Radiology procedures
• Multitask in a fast‑paced environment
• Prioritize tasks and remain detail‑oriented
• Work independently and as a team player to optimize surgery and physician resources
• Implement and follow standard processes for clear communication with patients, families, physicians, and staff
• Perform coding, verify insurance, and obtain pre‑certification/authorization for procedures

Requirements

• Education: High School or equivalent required; post‑high school training or college preferred
• Experience: Previous medical or surgical scheduling experience; Epic experience preferred
• Certification: None required
• License: None required
• Other: Excellent communication, interpersonal, and customer relations skills; medical terminology, mathematics, grammar, and spelling skills; excellent computer skills; problem‑solving and critical thinking abilities; understanding of CPT and ICD coding; ability to read, write, and understand English; bilingual preferred but not required

Pay

$20.50 - $24.09 per hour

Schedule

Shift 1 (day shift)