Optometric Technician I - Rye Eye Care

About the role

The primary responsibility of this position is to ensure that all patients receive the best quality of care at all times. The role assists the optometrist in patient care while demonstrating a commitment to eye health and a flawless patient experience. This is a full‑time, non‑exempt position reporting to the Practice Manager within the Clinic department.

Responsibilities

• Pre-screen patients before they see the optometrist, including administration of diagnostic tests
• Gather patient’s medical history
• Communicate with doctors, staff, and patients
• Answer phone calls, greet patients, and schedule appointments
• Educate patients on their insurance coverage and vision benefits
• Train patients on proper contact lens use and care
• Obtain insurance authorizations and verification of benefits
• Accurately post charges for exam fees, co‑pays, and products sold
• Assist other team members as needed to reach individual and team goals
• Accurately and thoroughly document optometry exams and procedures as they are performed by the doctor
• List all appropriate diagnoses and symptoms, as well as follow‑up instructions and prescriptions as directed by the doctor
• Coordinate patient scheduling and monitor patient flow throughout the office, properly communicating delays

Experience & Skills

• Excellent customer service skills and personal presentation
• 1+ years of experience
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong multi‑tasking and time management skills
• Strong organizational skills and attention to detail
• Strong problem‑solving skills
• Ability to do basic math
• Team player with good interpersonal and listening skills
• Passion for self‑improvement and continuing education
• Flexibility to accommodate schedule changes on short notice to fulfill business needs
• Previous experience as an Optometric Technician (preferred but not required)
• Previous experience with electronic medical records (preferred but not required)