Optimization Health Coach

About the role

Twin Health is a rapidly growing digital health company focused on improving metabolic health through AI-powered digital twins. As an Optimization Health Coach, you will play a crucial role in guiding and supporting members to achieve their health goals.

Responsibilities

• Deliver remote coaching via apps, video conferencing, and the Twin Health electronic system
• Engage members to set goals, manage their care, and stay motivated
• Motivate, coach, and provide exceptional service and support to your members
• Use AI powered tools to deliver metrics-driven insights and coaching
• Support daily member rounding and complete progress notes within 24 hours
• Respond to all chats within 24 business hours
• Provide feedback on member metrics including weight, continuous blood glucose monitoring, sleep, movement, adherence to nutrition, app engagement, and identify opportunities for improvement
• Adhere to Standard Operating Procedures for member management and escalations
• Collaborate with coaching team colleagues, providers, registered nurses, and operations teams for a seamless experience
• Participate in on-going pilot programs and support additional programs as needed
• Collect member testimonials to support partner success needs

Qualifications

• 3+ years of related work experience, potentially in Health/Nutrition counseling, health coaching, or similar
• Active license in US, Health Coaching or Health Educator certifications preferred
• Strong computer skills (Google, Slack, Video Conference)
• Comfort and enthusiasm for adopting the latest technologies and integrating data and technical outputs in patient care
• Experience and enthusiasm for delivering coaching via video calls, preferred
• Effective time management skills and able to balance member video visits with tasks and member chats
• Comfortable with ambiguity and change
• Commitment to advancing individual health and wellness
• Determination in following through on commitments and driving business value
• Positive, optimistic attitude that inspires clients and fellow team members
• Friendly, enthusiastic, attentive listener with excellent interpersonal and communication skills and the ability to build trusting relationships
• Professional telephone and video skills
• Quick learner who integrates new knowledge
• Organized and detail-oriented
• Ability to handle competing demands with diplomacy and enthusiasm
• Ability to work collaboratively with clinical infrastructure and hierarchies
• Bilingual - fluent in both English and Spanish preferred

Benefits

• $70,000 annually compensation
• Comprehensive benefits and perks including 16 weeks of 100% paid parental leave, 401k retirement savings plan, and more
• Opportunity for equity participation
• Unlimited vacation with manager approval
• Flexible work schedule with weekend and holiday on-call responsibilities
• Paid parental leave for delivering and non-delivering parents
• Employer-sponsored healthcare, dental, and vision plans with 80% coverage for families
• Health Savings Account and Flexible Spending Account options

Pay

$70,000 annually

Schedule

Tuesday - Saturday (T-TH 11-7; F-Sa 9-5 in your time zone)