Health Coach

About the role

Twin Health is revolutionizing the standard of care in metabolic health by applying AI Digital Twin technology to empower individuals in preventing and reversing chronic metabolic diseases. As a Twin Health Coach, you will play a crucial role in guiding members towards healthier lifestyles.

Responsibilities

• Onboard, activate, and manage members as part of a seamless coaching experience.
• Conduct 15-minute and 30-minute virtual coaching sessions via video or phone to engage members in setting goals, managing their care, and staying motivated on their journey to self-efficacy.
• Motivate, coach, and provide exceptional service and support to members to achieve health goals as designated by the Twin app.
• Provide general education on healthy eating principles, meal planning basics, and lifestyle strategies — without crossing into Medical Nutrition Therapy or individualized therapeutic nutrition.
• Use AI-powered tools and other resources as the primary basis for member support, metrics-driven insights, and coaching direction.
• Support daily member rounding in addition to scheduled visits, and complete progress notes and chats within 24 business hours.
• Provide feedback on member metrics including weight, continuous glucose monitoring, sleep, movement, adherence to nutrition guidance, and app engagement, identifying opportunities for improvement.
• Adhere strictly to Standard Operating Procedures for member management, session structure, and escalations.
• Collaborate closely with coaching team colleagues, providers, registered nurses, and operations teams to drive a seamless member experience.
• Participate in ongoing pilot programs and support additional programs as needed, including new tools or workflow changes.
• Collect member testimonials to support partner success needs.
• Participate in weekend and holiday on-call responsibilities (approximately 2–4x per year).
• Work autonomously within your day-to-day tasks while remaining fully aligned with team goals, SOPs, and operational standards.
• Adapt quickly to evolving tools, processes, and business needs.

Qualifications

• At least 2 years of experience in a metabolic health coaching role or dietitian setting.
• Demonstrated comfort and enthusiasm blending motivational interviewing and behavior-change coaching with metrics-driven, AI-informed direction.
• Proficient in navigating complex technology, including the remote member app, AI systems, and internal dashboards, with the ability to learn new tools quickly.
• Demonstrated experience managing a high-volume, uncapped caseload, or clear ability and willingness to do so.
• Comfortable operating within a fixed schedule, standardized SOPs, and a structured coaching model.
• An open mindset; flexible and adaptable to frequent process, tool, and schedule changes.

Benefits

• A competitive compensation package in line with leading technology companies.
• Opportunity for equity participation.
• Unlimited vacation with manager approval.
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents.
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options.
• 401k retirement savings plan.