Optical Manager - Mayfair

Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. In this role, you'll use your professional skill set and product expertise to create incredible experiences for customers. Whether you're helping longtime Warby Parker fans or first-time wearers, you'll leave them excited and confident about our glasses. Acting as both a coach and team player, you'll lead your store's Opticians and jump in to consult customers as needed. Our ideal candidate is a lifelong learner who's able to embrace challenges, foster an encouraging work environment, and help Warby Parker grow.

Responsibilities

Optical duties

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that finished eyewear meets optical standards, as well as customer requirements and requests
• Use expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

• Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
• Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
• Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
• Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees' engagement and job satisfaction
• Support general store systems, inventory databases, and business operations

Requirements

• Licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years in a management position
• Strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
• Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team
• Passionate about the eyewear and retail industries
• Clear and effective communicator — can break down technical terms for customers to easily understand
• Dedicated to going above-and-beyond to make customers (and teammates) happy
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment
• Someone who takes your work very seriously, but not yourself
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Pay

Warby Parker offers a comprehensive compensation package that includes a competitive base salary/hourly rate plus variable compensation for eligible employees. Final compensation is determined by qualifications, experience, internal equity, and relevant market data. Non-exempt employees are eligible for overtime pay if required to work more than 40 hours in a workweek.

Benefits

Full-time employees

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear

Part-time employees

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave

Note: Washington state specifics — Full-time paid sick leave accrues at 1 hour per 26 hours worked; 5 paid holidays and 5–10 vacation days per year after waiting period (depending on tenure and hours worked). Part-time paid sick leave accrues at 1 hour per 30 hours worked.