Optical Manager

Job Responsibilities

• Deliver an exceptional customer experience by providing outstanding service, overseeing appointment scheduling, answering incoming calls, and ensuring every customer interaction reflects Boscov's commitment to quality and care.
• Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process customer orders from sale through delivery.
• Lead, coach, and develop store associates to achieve sales goals, deliver exceptional customer service, and maintain operational excellence.
• Oversee daily store operations, including scheduling, workflow, order management, inventory support, and ensuring timely communication with customers regarding order status.
• Process and verify third-party vision insurance benefits and claims while ensuring accuracy and compliance with company procedures.
• Maintain compliance with all company policies, HIPAA regulations, and confidentiality standards when handling patient information.
• Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation to ensure operational accuracy.
• Partner with the Director of Optical Services to drive business performance, address operational and maintenance needs, support associate development, and foster strong relationships with independent doctors and Boscov’s store leadership.
• Maintain a clean, organized, and visually appealing optical department that supports outstanding customer experience and reflects Boscov's brand standards.

Job Requirements

• 2+ years of management experience in retail, with a drive for results and a proven track record in reaching goals
• High school diploma or GED equivalent
• Strong skills in supervising others and mentoring them to generate customer satisfaction and sales
• Able to use computer systems for sales, ordering and timekeeping
• Polished customer service skills and a genuine ability to understand your patients’ needs
• Capable of resolving customer complaints, if they arise, with tact and positive outcomes
• Must be reliable and punctual in attendance to keep store hours and coverage in the store
• An interest in fashion eyewear and an eye for style is highly desired
• Must be flexible for scheduling and able to work weekends and holidays, as well as special sales events

Benefits

• Comprehensive benefits package, including medical/dental/vision
• Short term disability/Long term disability - voluntary
• Life Insurance (company paid)
• 401(k) w/ company match
• Weekly Pay
• Paid vacation
• Liberally employee discount