Optical Manager - Flatiron Crossing

About the role

Warby Parker is seeking a highly skilled Optical Manager to join our growing in-house Optical team. In this role, you'll use your professional skill set and product expertise to create incredible experiences for customers, whether they are longtime Warby Parker fans or first-time wearers. You'll lead your store's Opticians, consult with customers, and foster an encouraging work environment.

Responsibilities

Optical duties

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear with flawless accuracy
• Check that finished eyewear meets Warby Parker’s optical standards and customer requirements
• Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

• Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
• Uphold exceptional service standards and implement retail experience programs to increase customer loyalty and engagement
• Report to the Store Leader, anticipate staffing needs, and oversee Optician Apprentice Program participants
• Stay up to date with HR policies and procedures to promote a productive, safe store culture and leverage company resources to increase employee engagement and job satisfaction
• Support general store systems, inventory databases, and business operations

Requirements

• Licensed dispensing optician in states that require a license (or ABO-certified optician in non-licensing states)
• 2+ years of experience in a management position
• Strong leadership and mentorship skills, with the ability to drive optical metrics and adhere to strict optical standards
• High sense of professionalism and open-mindedness when making decisions on behalf of the team
• Passion for the eyewear and retail industries
• Clear and effective communication skills, including the ability to break down technical terms for customers
• Dedication to going above-and-beyond to make customers and teammates happy
• Detail-oriented, organized, and capable of prioritizing tasks in a fast-paced, ever-changing environment
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Pay

Warby Parker offers a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. The range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is determined by the candidate's qualifications, experience, internal equity, and relevant market data. Non-exempt employees are eligible for overtime pay if required to work more than 40 hours in a workweek.

Benefits

Full-time employees

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave (accrued at a rate of 1 hour per every 26 hours worked in WA)
• Paid holidays (5 per year in WA)
• Vacation days (5-10 per year in WA, after waiting period, depending on tenure and hours worked)
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear
• Additional benefits available (inquire for details)

Part-time employees

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked in WA)
• Additional benefits available (inquire for details)