Optical Manager

About the role

Drive profitable sales growth by developing a positive and productive retail-selling environment that ensures premier customer service, customer retention, and outstanding associate, doctor, and host satisfaction and retention.

Responsibilities

• Foster a retail selling culture to drive profitable store sales
• Develop professional business relationships with doctors
• Recruit, train, develop, motivate, coach, and retain world-class associates
• Ensure the store is effectively merchandised and presented according to standards
• Maintain high quality through accurate measurements, correct pricing, AcuityLogic/Eyefinity/OfficeMate entry, and realistic delivery time quotes
• Maximize managed vision care relationships and sales opportunities
• Ensure timely implementation of approved marketing programs and initiatives
• Maintain positive and productive host relationships
• For remote or hybrid roles, demonstrate high engagement in virtual environments, including maintaining camera presence during meetings

Requirements

• Bachelor’s degree in a related field or equivalent work experience
• Three years of experience as an optician
• Minimum three years of supervisory or lead experience
• State licensure or certification by a nationally-recognized optician association
• Proven track record of sales growth through sales skills and accountability for results
• Ability to facilitate, train, coach, and develop results-oriented, customer-focused retail/sales teams
• Experience recruiting and selecting associates
• Proven experience in a retail or customer service environment
• Ability to present and implement decisive, creative solutions to grow the business
• Strong communication skills to meet or exceed customer expectations and foster positive relationships
• Success in store merchandising and attention to detail
• Ability to manage priorities through adaptability, calculated risk-taking, and follow-up

Pay

Salary range: $65,000.00 – $91,405.00. This role may include eligible bonuses and commissions.